Tales from the Road | Member Testimonials
We just returned from a trip to northern New Mexico,and we needed our Good Sam road service insurance and we wanted to tell you how much we appreciated having it.
We not only needed it once but twice in the same week.
The first time was 20 miles from Albuquerque ,we drive a 1993 chev. 2500 ,and have a 25 foot 5Th wheel. The truck was overheating after we got to a safe pull off on interstate 25, we placed a call to Good Sam emergency road service. They were so nice wanting to know if were safely off from the highway. When they came they had already called a RV park and had us a place to park for the night,as it was Sunday evening. The next day my husband was able to get the needed parts ,and we were on our way again.
We got to Alamogordo ,N.M. and was there a couple of days before heading home to Houston, TX. As we stopped in El Paso,Texas to get Gas ,the truck wouldn't start and being at the gas pumps taking up space was stressful. They said it was the fuel pump ,located in the gas tank and full of gas.
We called Good Sam road service again and they sent a tow truck in an hour and they (the road service person,Barbara in Arizona) had called the chev service garage and they told her it would be three days. So she said let me try and find another garage for you. She called back with the name of DICK'S AUTOMOTIVE SERVICE, 9400 Carnegie Ave. El Paso,Texas.79925.
and said he told her if we could be there soon he would get us out before he closed. We want to tell you The tow truck got us there at 2:45 PM and they had to get us unhooked from our rig, push the truck into his garage and he went to get the fuel pump while his tech worked on our truck. He even ran electric out to the camper so were comfortable and said should we have to spend the night we could stay there. But they had the truck going and was helping us get hooked back up at 5:00 PM. He even took the time to tell us about the bypass so we could miss alot of traffic.
This person is one of the greatest repair shop's. We would hope to see his name recognized. And we are so happy to have the Good sam road service. After having it for several years and never needing it ,but twice in the same week and had gotten such good service. thank you Good Sam Club.