Tales from the Road | Member Testimonials
Hello Emergency Service,
My husband and I wish to thank you for your very professional and quick assistance on September 22, 2006.
We were not far from home when the fan belt shredded. We have a Class A motor home and therefore replacing a fan belt is not something that should be done on the side of the highway. We had put out flares and triangles and the vehicles passing us were still rocking our vehicle.
There was only one thing to do and that was to call for a tow. I was apprehensive as we were traveling with friends and had told them to go ahead and we would somehow catch up with them. I really did not think that we would be able to continue our weekend venture and would end up going home and having the vehicle repaired the following week.
Our tow driver, Dwayne from Ervans Towing arrived in a short time. Dwayne was very professional and assessed the situation quickly. He had to remove the driveshaft before he could hook up and tow our vehicle. He then towed the motor home to a repair shop and their personnel jumped right on the repair. What a wonderful surprise as this was a Friday afternoon!
The shop, Fleet Maintenance & Repair, Inc located in Clinton, MD went beyond what would be expected on a Friday afternoon. I am sure their personnel would have loved to leave on time. We asked them to go ahead and replace both belts and they had to try several belts before they found the right ones since they were not stock belts for what ever reason. We were back on the road by 6:00pm and were at the beach by 11:00pm to meet our friends for a wonderful beach weekend.
The entire event was handled very professionally from beginning to end and the repair expense was very reasonable. We wish to thank both business for their assistance and especially we would like to thank ERS for the way they handled our breakdown and checked with us often to see that things were going right!
It is amazing that ERS has developed a list of reliable and professional services from which to choose for those of us who need assistance in an emergency.
We have had ERS for many years and I cannot imagine driving without it!