Member Benefit Brochure

Good Sam Platinum Auto Roadside Assistance

Page 2

WELCOME!

As a member of Good Sam Platinum Auto Roadside Assistance from Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc.1, you are entitled to all the benefits and services that have made this program a leader in roadside assistance.

Please keep this Member Benefit Brochure in your vehicle at all times, as it explains your benefits and services in detail. Take a moment to familiarize yourself with the program details so you fully understand how it works.

Your membership protects you no matter where you travel in the United States, Canada, Puerto Rico, U.S. Virgin Islands and Mexico. Our 24-hour, 365-days-a-year call center and network of more than 40,000 independent specialized tow, repair, and service providers ensures you have peace of mind wherever and whenever you take to the road.

If you have any comments, complaints, or ideas on how we can better serve you, please email me at MarcusVIP@goodsamfamily.com. I'm always glad to hear from you. We are committed to providing you with the superior level of service and care that you have come to expect.

We are delighted that you are part of our family and wish you happy and safe travels.

Sincerely,
Marcus Lemonis
Chief Executive Officer
Affinity Road & Travel Club, LLC and
Americas Road & Travel Club, Inc.

1Residents of Alaska, Alabama, Utah and Virginia will be provided with motor club services from Americas Road & Travel Club, Inc. (AmRT) only. Residents of all other states will be provided with motor club services from Affinity Road & Travel Club, LLC (ART).

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WELCOME TO GOOD SAM PLATINUM AUTO ROADSIDE ASSISTANCE

  • Toll-Free Dispatch Service. . . . . . . . . . . . . . . . . Page 4
  • Protection for all Household Vehicles. . . . . . . . . Page 5
  • Benefits for Members, Spouse and Children . . . Page 6
  • 24-Hour Emergency Roadside Assistance . . . . . Page 7
    • Towing Service. . . . . . . . . . . . . . . . . . . . . . . Page 7
    • Flat Tire Service . . . . . . . . . . . . . . . . . . . . . . . Page 8
    • Battery Service . . . . . . . . . . . . . . . . . . . . . . . Page 8
    • Emergency Fuel and Fluid Service . . . . . . . . Page 8
    • Lost Key/Lock Out Service. . . . . . . . . . . . Page 8
  • Protection in the U.S., Canada, Puerto Rico,
    U.S. Virgin Islands and Mexico. . . . . . . . . . . . Page 9
  • Repair Service Discounts. . . . . . . . . . . . . . . . . Page 9
  • Service Limitations. . . . . . . . . . . . . . . . . . . . . Page 10
  • Important Notes . . . . . . . . . . . . . . . . . . . . . . Page 11
  • Membership and Cancellation Policy . . . . . . . Page 12

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HOW TO GET HELP IN AN EMERGENCY
IT’S EASY AS A, B, C.

A. CALL 1-800-846-3700

Your call is toll-free anywhere in the U.S. (including Alaska and Hawaii), Canada, Puerto Rico, and U.S. Virgin Islands. For service in Mexico only, please call toll-free 001-866-456-0969. Give the Service Representative your membership number, membership expiration date, and the phone number you are calling from.

B. DESCRIBE THE LOCATION AND VEHICLE

Tell us the road name and cross street or highway number and nearest mile marker. Also tell us the model, make and color of your vehicle.

C. DESCRIBE THE PROBLEM TO OUR CERTIFIED DISPATCH REPRESENTATIVES

When you call Good Sam Platinum Auto Roadside Assistance, know that our representatives are specifically trained to answer questions about how to handle vehicle disablement situations. Explain the vehicle's problem so we can send the proper equipment to assist you. Your Good Sam Certified Dispatch Representative may ask you to hold while the appropriate local Emergency Service Provider is contacted. We’ll confirm the estimated time of arrival and provide you with the information on the Service Provider who is coming to assist you.

IF THE SERVICE DOES NOT ARRIVE BY THE ESTIMATED TIME OF ARRIVAL
OR
IF YOU HAVE BEEN PROMISED A CALL BACK AND HAVE NOT RECEIVED IT IN THE TIME SPECIFIED. . .

CALL US BACK AT 1-800-846-3700

We may have had difficulty locating your vehicle and/or reaching you at your phone number.

THIS IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT.

This is a Member Benefit Brochure for Good Sam Platinum Auto Roadside Assistance, a motor club program offered by Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc., which home office for each is located at 64 Inverness Drive East, Englewood, Colorado 80112. The telephone number for the home office for both is 1-800- 523-7541. Unless otherwise specifically stated in this brochure, all roadside services and other motor club services provided under this program are provided by either Affinity Road & Travel Club, LLC or Americas Road & Travel Club, Inc. in the states noted herein. Except as provided for by law to the contrary in the state where you reside, this Member Benefit Brochure is for informational purposes only and is not intended to be any type of contract. For those members residing in Maryland, this Member Benefit Brochure is considered to be a service contract.

For only those members residing in the State of Wisconsin, however, this brochure is considered to be a policy used to prescribe in writing the terms of a contract of insurance.

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PROTECTION FOR ALL VEHICLES

Good Sam Platinum Auto Roadside Assistance protects all your household cars, minivans, SUVs, and pick-ups.

Membership vehicles are limited to eligible vehicles owned and registered by any person who is part of the membership. Subject to the conditions set forth in this brochure, only the following owned vehicles are included and shall be eligible for the roadside assistance benefit so long as they are properly licensed and they are used exclusively for personal or recreational purposes (i.e., non-business purposes):

    NON-RECREATIONAL VEHICLES:
  • Automobiles
  • Vans
  • Unloaded/Empty Pick-ups
  • SUVs
A member or associate member must be in possession of the vehicle when the disablement occurs in order to receive any benefits for the disablement event. Membership vehicles include any eligible non-RV vehicles owned by any person who is part of your membership as provided for in this brochure.

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GOOD SAM PLATINUM AUTO ROADSIDE ASSISTANCE

Your Good Sam Platinum Auto Roadside Assistance membership (hereinafter collectively the “membership”) provides all of the services described in this Member Benefit Brochure for the total cost of your annual enrollment. Other than what is specifically provided for in the brochure, there are no additional charges. Your benefits become active 24 hours after approval of your payment.

Unless you elect to automatically renew with your credit card at the end of the term, your membership may be renewed for an additional year upon approval of your membership renewal payment. Membership is continuous if you elect to be automatically renewed with your credit card; if not, you will be invoiced at the then current rate in effect.

The purpose of the Good Sam Platinum Auto program is to provide roadside assistance, in the event of a disablement of any eligible vehicle in the possession of either you or any allowable family member under this program, which is required to enable that vehicle to either proceed safely under its own power, or to be towed to the nearest professional service center for repair. This benefit is not intended to be used in lieu of routine maintenance or needed repairs on your vehicle.

MEMBERSHIP CARD

Please keep your membership card on hand at all times. Your card bears the TOLL-FREE numbers to call when you need roadside assistance. The membership and membership card are issued in the name of the member. A new card is issued annually with each renewal notice of your membership unless not renewed by either the Motor Club or the member.

SPOUSE AND CHILDREN PROTECTION

The benefits described in this brochure are nontransferable and will be provided only to the member or associate member. For purposes of this brochure, an "associate member" is the member's family consisting only of the member's spouse or domestic partner (i.e., one of two adults residing in the same household) and any dependent children no more than 25 years old living in the same household or attending college.

ANIMAL TRANSPORTATION ASSISTANCE

This program will assist the Member and Associate in the arranging for transportation of dogs or cats, when possible, should the vehicle require a tow. All expenses related to the transportation of animals are the responsibility of the Member or Associate and will be at their expense.

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24-HOUR EMERGENCY ROADSIDE ASSISTANCE

You can call toll-free, 24 hours a day, 365 days a year. We network with more than 30,000 independent specialized tow, repair, and service providers who have the specific heavy-duty gear and the knowledge to take care of any roadside emergency. One quick call takes care of everything – from towing to changing a flat tire to emergency fuel delivery and so much more, as provided for in this brochure.

TOWING SERVICE

Our 24-hour, 365 days-a-year dispatch center is available with one toll-free call. There are no pre-set mileage or dollar limits. When you call for service, Good Sam pays 100% of the towing fees for the delivery of your vehicle to the nearest independent professional service center capable and willing to repair your vehicle. However, you must request disablement assistance through our telephone dispatch center within 24 hours of the disablement. If you make any request for your vehicle to be taken to a location other than the nearest professional service center, including your home, the mileage fee (for the distance in excess of the nearest licensed repair center)) will be at your expense.

If you request to be towed to a location other than the nearest professional service center, as described above, you will not be entitled to any additional towing services for the same disablement. A request for a tow to your home would also require additional payment if that distance exceeds the distance to the nearest professional service center.

The mileage fees for any excess mileage and the fees for additional towing services will be determined and billed directly by the independent service provider at the time of the disablement, and all payment of that additional mileage fee or additional towing service fee will be paid by member directly to the service provider.

Note that service providers and facilities referred to members either Affinity Road & Travel Club, LLC (ART) or Americas Road & Travel Club, Inc. (AmRT) are independent businesses neither owned, controlled nor operated by ART or AmRT. The responsibility for damage, loss, or unsatisfactory workmanship lies solely with the service providers and facilities providing the service, rather than with ART or AmRT. In some instances, members may find it beneficial to utilize towing services provided by their vehicle warranty, rather than the motor club services provided in this program.

Subject to the provisions of this brochure, towing services and other roadside assistance services are also provided for membership- owned vehicles which become disabled as a result of a collision.

Note: Fees for services that you hire on your own are not reimbursable.

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FLAT TIRE SERVICE

A service technician will replace a flat tire with your inflated spare or we’ll tow your vehicle to the nearest professional service center. Note: This benefit does not include seasonal tire changes. Member or Associate is responsible for all parts and labor.

BATTERY SERVICE

If your vehicle’s battery is dead, our service technician will attempt to jump-start your vehicle. When appropriate and at the member’s discretion, if a replacement battery is required we will attempt to locate and install a new battery. The member is responsible for the retail cost of the battery and all parts and labor charges necessary to install the new battery. If the vehicle cannot be started, towing will be provided (see p.7 “Towing Service”).

EMERGENCY FUEL AND FLUID SERVICE

If the member’s vehicle runs out of fuel, a limited supply of fuel will be delivered to enable the member to reach the nearest fueling station (up to 5 gallons). Other essential fluids needed to enable continued safe operation will also be made available, including antifreeze, transmission fluid, differential and transfer case lubricant.
Note: Delivery does not include cost of fuel and fluids delivered.

LOST KEY/LOCK OUT SERVICE

We will pay for a locksmith to come to your location and gain entrance into your vehicle. Member is responsible for payment for all additional labor, as well as all parts, including the cost of replacement keys.

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PROTECTION IN THE U.S., CANADA, PUERTO RICO, U.S. VIRGIN ISLANDS AND MEXICO

The Services outlined in this brochure will be provided for disablements occurring anywhere in the U.S. (including Alaska and Hawaii), Canada, Puerto Rico, U.S. Virgin Islands and Mexico. In Mexico, the dispatch phone number for service is toll-free 001-866-456-0969.

In Puerto Rico, U.S. Virgin Islands and Mexico, Good Sam Platinum Auto Roadside Assistance provides towing and roadside dispatch for disablement services (as described within this brochure) rendered up to a maximum of $250 for any one-year term of membership.

REPAIR SERVICE DISCOUNTS

Good Sam Platinum Auto Roadside Assistance Members receive the largest discount available from AAMCO - 15% off the retail price on all total car care repairs and services, up to a maximum of $150 and only if purchased at an AAMCO Transmission Center:

  • Transmission
  • Driveline
  • Driveshafts
  • Rears
  • Speed Sensors
  • Clutches
  • Oil Changes
  • Brakes
  • Axles
  • Seals
  • CV Boots
  • Non-Trans/Non-Driveline Repairs
  • 15% off retail price of Power Purge Services
  • Free Multi-Point Inspection/Transcan/Protech Check
  • 12 month/24,000 mile warranty on internal transmission services (subject to normal exlcusions)
Please show your Good Sam Platinum Auto Roadside Assistance membership card to qualify for these discounts.

For more information about AAMCO’s discount program call the Fleet Department at 1-800-Easy-Fix. Call 1-800-GO-AAMCO or visit aamco.com for a location nearby.

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SERVICE LIMITATIONS

The Good Sam Platinum Auto Roadside Assistance program does not service or offer reimbursement for the cost of parts (including keys), fuel or labor for repairs or installation of replacement parts. Other exclusions include expenses resulting from calls from cellular phones, storage charges, delays or displacement, or clean-up. Unless expressly listed in this benefit brochure, expenses incurred for hotels, meals, campgrounds, car rentals, taxi fare or airfare while your vehicle is disabled or being repaired are not included.

VEHICLES NOT COVERED BY THE GOOD SAM PLATINUM AUTO PROGRAM INCLUDE BUT ARE NOT LIMITED TO:

  • Rented, stolen, vandalized, or impounded vehicles.
  • Utility trailers, animal trailers and vehicles used to transport show animals.
  • Vehicles located outside the United States, Canada, Puerto Rico, U.S. Virgin Islands and Mexico.
  • Vehicles in a repair facility, off-road area*, sand beach area, or any unattended, unlicensed, or abandoned vehicles.
  • Commercial/business vehicles and trailers (including but not limited to limousines), vehicles specifically designed for commercial or business purposes. Vehicles licensed commercially or in a business name.
  • Any personal vehicle(s) used for any type of commercial/ business purpose(s) or for any other non-recreational purpose(s).
* An off-road area is defined as an area OFF of any of the following: hardpacked or graded dirt public road, paved street, driveway, parking lot, highway, freeway, expressway or adjacent shoulder.

NO BENEFITS OR SERVICES ARE PROVIDED:

  • In connection with driving or riding in any other vehicles other than membership-owned vehicles.
  • As a result of acts of God or nature (e.g.,floods, hurricanes, tornadoes, earthquakes), fire, vandalism, and snow removal.
  • For vehicles with pre-existing mechanical disablement conditions.

For each disablement event under this agreement, member is entitled to a maximum of one hour of either Towing Preparation Services or Recovery Services. Towing Preparation Services include any of the following services: winch-out, extrication services and preparation for towing. Recovery Services include winchout or extrication services to allow the vehicle to proceed safely under its own power. However, if disablement is caused solely by an accumulation of snow by any means, the member will not be entitled to any Towing Preparation Services or Recovery Services in regard to such disablement.

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IMPORTANT NOTES

This brochure is intended to supersede any and all brochures or other advertising material previously issued pertaining to this motor club program, and such brochures and other advertising material are null and void. The provisions of this brochure are effective as of the initial date of your membership. However, the Good Sam Roadside Assistance program benefits, services, prices, policies and procedures are subject to change without notice by posting them on the program website at www.GoodSamRoadside.com/MBBS, and such changes shall be effective for the Member upon earlier of either the date of your next renewal of membership or the membership anniversary, at which time the amended brochure with those changes will be provided to the Member. Further, if any law in any State makes any of the provisions herein unlawful, those provisions shall not apply to those residents in that State. At their discretion, law enforcement officers may radio for a non-program emergency service provider. If this happens, please call for reimbursement information. Towing or disablement service charges may also be eligible for reimbursement when a law enforcement officer requests those services from a non-program provider in the event that a Member's vehicle breaks down on a limited access or toll road. All claims must be submitted with original paid receipt and letter of explanation within 90 days of the incident for consideration of reimbursement. To receive the services provided under this program, Members and Associates must call our toll-free phone number: 1-800-846-3700. Only active members are eligible for benefits. Fees for services obtained independently of the Good Sam Roadside Assistance program will not be reimbursed unless specifically provided for in this brochure. A request for reimbursement will only be considered so long as it is provided for in this brochure. Note: Fees for services that Members or Associates hire on their own are not reimbursable.

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MEMBERSHIP AND CANCELLATION POLICY1, 2, 3

Membership is subject to cancellation by either party at any time for any reason, upon written notification. The cancellation of a membership includes the primary member and all individuals eligible for benefits under the membership. All benefits will cease when the membership expires or either party cancels. Should either party cancel, member will receive a prorated refund for the unused portion of his/her membership term, without any deductions.

1 In Wisconsin, notice of non-renewal is mailed 60 days prior to the date of expiration; the club will not cancel a membership of 60 or more days and less than one year after the start of a membership unless the member has materially breached the terms of the Membership Benefit Brochure; cancellation becomes effective 10 days after the first class mailing of written notice to the other’s address.

2 Special Notice for Utah Residents Only: Members who reside in the State of Utah are entitled to receive any of the roadside assistance services provided in this Member Benefit Brochure up to a maximum of four (4) times per membership year. If the member requests roadside assistance services more than four (4) times in a membership year, he will continue to receive assistance during that membership year, but any costs associated with those additional services will be at the member’s expense, payable at the scene of disablement at prevailing commercial rates. This motor club reserves the right to not renew any membership pursuant to the provisions and procedure mandated by the laws of the State of Utah. Notwithstanding any provision herein to the contrary, the membership may only be canceled in accordance with the laws of the State of Utah. The law regarding cancellation (Utah Code 31A-21-303) can be found at http://www.le.utah.gov/code/ TITLE31A/htm/31A21_030300.htm.

3 For members residing in Montana only: Pursuant to MCA 61-12-301(12) and MCA 61-12- 309, this brochure constitutes a “service contract” and upon purchase of membership, the member agrees and acknowledges the following: (1) this “service contract” is deemed to have been signed by the member and motor club; and (2) the member and motor club have each received a copy of this fully executed “service contract.”

Page 13-15 for Notes

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QUICK REFERENCE GUIDE

For 24-hour emergency Roadside Assistance dispatch in the U.S., Canada, Puerto Rico and U.S. Virgin Islands:
Call 1-800-846-3700

For 24-hour emergency Roadside Assistance dispatch in Mexico:
Call 001-866-456-0969

For speech and hearing impaired:
Call 1-877-251-2221

For customer service or information:Call 1-800-523-7541
24 hours a day/7 days a week

To submit claims:
Call 1-800-523-7541 for instructions

For general inquiries, change of address, etc.:
Good Sam Platinum Auto Roadside Assistance P.O. Box 6888, Englewood, CO 80155-6888

To pay membership dues:
Good Sam Platinum Auto Roadside Assistance
Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc.
P.O. Box 6903, Englewood, CO 80155-6903

Alternate office addresses:
IN WYOMING:
1720 Carey Ave., Cheyenne, WY 82001
For customer service or information: Call 1-800-523-7541

IN WISCONSIN:
8040 Excelsior Dr., Suite 200, Madison, WI 53717
For customer service or information: Call 1-800-523-7541

IN NEVADA:
311 South Division Street, Carson City, NV 89703
For customer service or information: Call 1-800-523-7541

IN LOUISIANA:
5615 Corporate Blvd., Suite 400-B, Baton Rouge, LA 70808
For customer service or information: Call 1-800-523-7541

MONEY-BACK GUARANTEE
You must be satisfied with this Good Sam Platinum Auto Roadside Assistance or you can cancel within 30 days of joining to get a complete refund of your paid dues.

Benefits and services provided by Americas Road & Travel Club, Inc. for Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for Members residing in all other States.