For 24-hour roadside assistance
call TOLL-FREE 1-855-222-0842
Benefits and services provided by Americas Road & Travel Club, Inc.
for Members residing in Alaska, Alabama, Utah and Virginia; and by
Affinity Road & Travel Club, LLC for Members residing in all other States.
Member benefit
brochure
GOOD SAM PLATINUM+ ROADSIDE ASSISTANCE
2
Members of Good Sam Platinum+ Roadside
Assistance from Affinity Road & Travel Club,
LLC and Americas Road & Travel Club, Inc., 1
are entitled to all the benefits
and services that
have made this program a leader in roadside
assistance.
Please keep this Member Benefit Brochure in the
vehicle at all times, as it explains the benefits and
services in detail. Take a moment to familiarize
yourself with the program details so you fully
understand how it works.
Good Sam Platinum+ Roadside Assistance
protects Members no matter where they travel
in the United States, Canada, Puerto Rico,
U.S. Virgin Islands and Mexico. Our 24-hour,
365-days-a-year call center and network of
more than 40,000 independent specialized tow,
repair, and service providers ensures peace of
mind wherever and whenever Members take to
the road.
We are committed to providing Members with
the superior level of service and care that they
have come to expect. If you have any comments,
complaints, or ideas on how we can better serve
our Members, please email me at MarcusVIP@
goodsamfamily.com. I’m always glad to hear
from you.
We are delighted that you are part of our family
and wish you happy and safe travels.
Sincerely,
Marcus Lemonis
Chief Executive Officer
Affinity Road & Travel Club, LLC and
Americas Road & Travel Club, Inc.
WELCOME!
1 Americas Road & Travel Club, Inc. (AmRT) will provide the motor club services to
members residing in Alaska, Alabama, Utah and Virginia. Affinity Road & Travel Club,
LLC (ART) will provide the motor club services to members residing in all other states.
3
Welcome to
Good Sam Platinum+
Roadside assistance
• Toll-Free Dispatch Service ??????????????????????????????? Page 4
• Protection for Any Vehicles You Drive ??????????????? Page 5
• Benefits for Members, Associate and
Extended Family Members ??????????????????????????????? Page 6
• 24-Hour Roadside Assistance ??????????????????????????? Page 7
- Towing Service ????????????????????????????????????????????? Page 7
- Flat Tire Service ??????????????????????????????????????????? Page 8
- Battery Service ????????????????????????????????????????????? Page 8
- Emergency Fuel and Fluid Service ??????????????????? Page 8
- Lost Key/Lock Out Service ????????????????????????????? Page 8
- Home Lock Out Service ????????????????????????????????? Page 8
- Priority Access to RV Tech Helpline ????????????????? Page 9
- RV Roadside Mechanical Repairs ??????????????????? Page 9
• Trip Interruption Assistance ?????????????????????????????? Page 9
• Emergency Medical Referral Service ??????????????? Page 11
• Theft Reward Program ??????????????????????????????????? Page 12
• Lost Key Retrieval Service ??????????????????????????????? Page 12
• Protection in the U.S., Canada, Puerto Rico,
U.S. Virgin Islands and Mexico ????????????????????? Page 12
• Vehicle Rental Discounts . . . . . . . . . . . . . . . . Page 12
• Service and Parts Discounts. . . . . . . . . . . . . . Page 13
• VIP Personal Concierge ????????????????????????????????? Page 13
• Travel Services ????????????????????????????????????????????? Page 13
• Entertainment Discounts ????????????????????????????????? Page 13
• Hotel Discounts ????????????????????????????????????????????? Page 14
• Car Buying and Selling Assistance ????????????????? Page 15
• Repair Service Discounts ??????????????????????????????? Page 15
• Service Limitations ????????????????????????????????????????? Page 16
• Important Notes ??????????????????????????????????????????? Page 17
• Membership and Cancellation Policy ????????????? Page 18
How to Get Help in
an Emergency
It’s Easy as A, B, C.
A. C all 1-855-222-0842
Calls are toll-free anywhere in the U.S. (including Alaska and
Hawaii), Canada, Puerto Rico, and U.S. Virgin Islands. For service
in Mexico only, please call toll-free 001-866-456-0969. Give
the Service Representative the membership number, membership
expiration date, and the phone number the Member or Associate
is calling from.
B. D escribe the location and vehicle
Tell us the road name and cross street or highway number and
nearest mile marker. Also tell us the model, make and color of the
vehicle.
C. D escribe the problem to our
certified dispatch representatives
When Members, Associate Members and Extended Family
Members call Good Sam Platinum+ Roadside Assistance, know
that our representatives are specifically trained to answer questions
about how to handle vehicle disablement situations. Explain
the vehicle’s problem so we can send the proper equipment to
assist. The Good Sam Certified Dispatch Representative may
ask you to hold while the appropriate local Emergency Service
Provider is contacted. We’ll confirm the estimated time of arrival
and provide the Member with the information on the Service
Provider who is coming to assist.
If the service does not arrive by the
estimated time of arrival
OR
If you have been promised a call back and
have not received it in the time specified. . .
Call us back at 1-855-222-0842
We may have had difficulty locating your vehicle and/or reaching
you at your phone number.
This is not an automobile
liability or physical damage
insurance contract.
This is not an insurance policy, and does not comply with any financial responsibility law.
This is a Member Benefit Brochure for Good Sam Platinum+ Roadside Assistance, a motor
club program offered by Affinity Road & Travel Club, LLC and Americas Road & Travel Club,
Inc. The home office for each is located at 64 Inverness Drive East, Englewood, Colorado
80112. The telephone number for the home office for each is 1-866-298-2929. Unless
otherwise specifically stated in this brochure, all roadside services and other motor club
services provided under this program are provided by either Affinity Road & Travel Club, LLC
or Americas Road & Travel Club, Inc. in the states noted herein. Except as provided for by
law to the contrary in the state where you reside, this Member Benefit Brochure is for informational
purposes only and is not intended to be any type of contract. For those members
residing in Maryland, this Member Benefit Brochure is considered to be a service contract.
For only those Members residing in the State of Wisconsin, however, this brochure is
considered to be a policy used to prescribe in writing the terms of a contract of insurance.
4
5
PROTECTION FOR ALL VEHICLES
All owned, leased, rented or borrowed private-use, non- commercial
vehicles are included:
• A ny RVs Members own, lease, rent or borrow
• A ny Non-Recreational vehicles Members own, lease,
rent or borrow
• A ny personally owned vehicles Members loan
to an Extended Family Member
Subject to the conditions and limitations set forth in this brochure,
only the following owned, leased, rented, borrowed or loaned
vehicles are included and shall be eligible for the emergency
roadside assistance benefit so long as they are properly licensed
and they are used exclusively for personal or recreational purposes
(i.e., non-business purposes):
RECREATIONAL VEHICLES (RVs):
• S elf-Contained Motorhomes
• Fifth Wheels, Travel Trailers and Toy Haulers
• Pop-up Camping Trailers
• V an Campers
• Pick-up Campers
PLUS NON-RECREATIONAL VEHICLES:
• Automobiles
• Vans
• Pick-ups, SUVs
• S port Trailers*, Utility Trailers, Cargo Trailers and
Car Trailers
• 2 Wheel Tow Dollies (designed to carry only Automobiles,
Vans, Pick-ups, or SUVs)
• Motorcycles
• V ehicles specifically designed to tow Fifth Wheel Trailers
A Member, Associate Member, or Extended Family Member
must be in possession of the vehicle when the disablement
occurs in order to receive any benefits for the disablement event.
Membership vehicles include all eligible RVs and any other eligible
non-RV vehicles owned, leased, rented, borrowed by, or
loaned to any person who is an Extended Family Member as provided
for in this brochure.
*The term “Sport Trailer” means a trailer which is being used at the time of the
claimed disablement for the purpose of transporting either a boat, ATV/motorcycle,
PWC or snowmobile. The term “motorcycle” means a motorcycle registered
to the Member and licensed by a state department of motor vehicles.
Good Sam Platinum+
Roadside Assistance
The Good Sam Platinum+ Roadside Assistance membership
(the “membership”)
provides all of the services described in this
Member Benefit Brochure for the total cost of the annual enrollment.
Other than what is specifically provided for in the brochure,
there are no additional charges. Benefits become active 24 hours
after approval of payment. At the end of the term, the membership
may be renewed for an additional year upon approval of the
membership renewal payment.
The purpose of Good Sam Platinum+ Roadside Assistance is to
provide roadside assistance, in the event of a disablement of any
eligible vehicle in the possession of either the Member, Associate
Member, or Extended Family Member under this program, which
is necessary to enable that vehicle to either proceed safely under
its own power, or to tow that vehicle to the nearest professional
service center for repair. This benefit is not intended to be used in
lieu of routine maintenance or repairs to the Member’s vehicle.
Membership Card
Please keep your membership card on hand at all times. The card
bears the TOLL-FREE numbers to call when a Member, Associate
or Extended Family Member needs roadside assistance. The membership
and membership card are issued only in the name of the
Member. A new card is issued annually with each renewal notice
of the membership unless not renewed by either the Motor Club
or the Member. The person named on the membership card is the
“Member”.
Associate Protection
The benefits described in this brochure are nontransferable and
will be provided only to the Member, Associate Member, or
Extended Family Member. For purposes of this brochure, an
Associate Member (“Associate”) is the Member’s family consisting
of the Member’s spouse or domestic partner (i.e., one of two
adults residing in the same household), any dependent children
no more than 25 years old living in the Member’s household
or attending college. An “Extended Family Member” is any
other person related by family to the Member who is driving the
Member’s owned vehicle at the time of a disablement. Benefits
for Extended Family Members are limited to towing and roadside
services, only.
Animal Transportation
Assistance
This program will assist the Member and Associate in the arranging
for transportation of dogs or cats, when possible, should the
vehicle require a tow. All expenses related to the transportation of
animals are the responsibility of the Member or Associate and will
be at their expense.
6
24-Hour Emergency
Roadside Assistance
Members, Associates and Extended Family Members can call
toll-free, 24 hours a day, 365 days a year. We network with
more than 30,000 independent specialized RV tow, repair, and
service providers who have the specific heavy-duty gear and the
knowledge to take care of any roadside emergency. One quick
call takes care of everything – from towing to changing a flat tire
to emergency fuel delivery and so much more, as provided for in
this brochure.
Towing Service
Our 24-hour, 365-days-a-year dispatch center is available with
one toll-free call. There are no pre-set mileage or dollar limits.
When a Member, Associate, or Extended Family Member calls
for service, Good Sam Platinum+ Roadside Assistance pays 100%
of the towing fees for the delivery of the vehicle to the nearest professional
service center capable and willing to repair the vehicle
OR we’ll pay for the towing fees for the delivery of your vehicle
to any other destination of choice within 100 miles of the disablement
location. However, disablement assistance must be requested
through our telephone dispatch center within 24 hours of the
disablement. If a Member, Associate or Extended Family Member
makes any request for the vehicle to be taken to a location other
than the nearest professional service center, the mileage fee (for
the distance in excess of 100 miles) will be at the Member’s,
Associate’s or Extended Family Member’s expense.
If there is a request to be towed to a location other than the nearest
professional service center, as described above, the vehicle
will not be entitled to any additional towing services for the same
disablement. If a request is made to tow the vehicle home, you
will be required to pay the excess mileage fee if that distance
exceeds 100 miles from the disablement location.
The mileage fees for any excess mileage and other fees for additional
towing services will be determined and billed directly by
the independent service provider at the time of the disablement,
and all payment of that additional mileage fee or additional towing
service will be paid directly to the service provider by the
Member, Associate, or Extended Family Member.
Note that service providers and facilities referred by either Affinity
Road & Travel Club, LLC (ART) or Americas Road & Travel Club,
Inc. (AmRT) are independent businesses neither owned, controlled
nor operated by ART or AmRT. The responsibility for damage,
loss, or unsatisfactory workmanship lies solely with the service
providers and facilities providing the service, rather than with ART
or AmRT. In some instances, Members, Associates, or Extended
Family Members may find it beneficial to utilize towing services
provided by the vehicle warranty, rather than the motor club services
provided in this program.
Subject to the provisions of this brochure, towing services and
other roadside assistance services are also provided for Member
owned vehicles which become disabled as a result of a collision.
Note: Fees for roadside services that Members, Associate Members and
Extended Family Members obtain on their own are not reimbursable.
7
8
Flat Tire Service
A service technician will replace a flat tire
with an eligible vehicle’s inflated spare, if possible,
or we will tow the vehicle to the nearest
professional service center. On occasion and
whenever possible, we will make arrangements
for the Member or Associate to purchase a tire(s) for delivery
to the disablement scene. In these cases Good Sam Platinum+
Roadside Assistance will pay for delivery of the tire only, Member
is responsible for all additional costs including cost of tire(s),
mounting, balancing, other parts or labor, tax and any other
fees. Note: This benefit does not include seasonal tire changes.
Member or Associate is responsible for all parts and labor.
Battery Service
If the Member’s vehicle’s battery is dead, our
service technician will attempt to jump-start
the vehicle. When appropriate, if a replacement
battery is required we will attempt to
locate and install a new battery. The Member,
Associate or Extended Family Member is responsible for the retail
cost of the battery and all parts and labor charges necessary to
install the new battery. If the vehicle cannot be started, towing will
be provided (see p.7 “Towing Service”).
Emergency Fuel
and Fluid Service
If the Member’s vehicle runs out of fuel, a limited
supply of fuel will be delivered to enable
the Member, Associate or Extended Family
Member to reach the nearest fueling station
(up to 5 gallons). Other essential fluids needed to enable continued
safe operation will also be made available, including antifreeze,
transmission fluid, differential and transfer case lubricant.
Vehicle Lock Out Service
We will pay for a locksmith to come to your location and gain
entrance into your vehicle. Member is responsible for payment
for all additional labor, as well as all parts, including the cost of
replacement keys.
Home Lock Out Service
We will pay for a locksmith to come to your home and gain
entrance into your home. Member is responsible for payment for
all additional labor, as well as all parts, including the cost of
replacement keys. (Note to Utah residents: Residents of Utah are
not entitled to any Home Lockout Benefits described herein.)
9
PRIORITY ACCESS TO RV TECH
HELPLINE & Appointment Service
With Good Sam Platinum+ Roadside Assistance, Members and
Associate Members are given highest priority when they call one
of our RVIA/RVDA and ASE Certified RV Technicians. Get help in
solving technical RV problems, from malfunctioning refrigerators,
slide-outs or AC units to transmission, fuel or brake problems.
Our Certified RV Techs can also help with manufacturer-specific
questions about the power train, chassis or carriage of the RV.
If we are unable to assist with a technical problem, we will help
locate the nearest professional service center capable of repairing
the vehicle, and communicate with the potential service center or
repair technicians or set up a service appointment. Good Sam
Platinum+ Roadside Assistance is not responsible for any damages
or negligence on the part of the service center providing the
repair services or parts. Member and Associate each acknowledges
that the Program instructs and advises that any maintenance or
modification to the vehicle should be made by a licensed service
provider and not by the Member or Associate. Any technical
advice or direction provided by Good Sam Platinum+ Roadside
Assistance and its providers are provided without warranty and is
provided solely for the purpose of helping the Member determine
what kind of licensed service provider should be retained by
Member or Associate. If the Member or Associate performs any
maintenance or modifications, the Member or Associate does so
at their own risk. Call 1-855-324-6963 and provide your Good
Sam Platinum+ Roadside Assistance Member ID number.
RV ROADSIDE
MECHANICAL REPAIRS
If necessary and whenever possible, depending on the disablement,
there may be a local mobile mechanic available that can perform
minor repairs or adjustments to the Member’s RV. In these situations,
we will attempt to assist in arranging for a mobile mechanic
to come to the disablement location as an alternative to towing the
RV. Member and Associate are responsible for all cost of parts,
labor and any additional trip charges/runs for more parts.
Trip Interruption Assistance1
Members and Associates are eligible for reimbursement for the
cost of meals, lodging and car rental if Member’s vehicle is
disabled due to a collision with another vehicle more than 100
miles from their home. Members will be reimbursed for all eligible
expenses, up to $200 a day for up to 10 consecutive days (up to
$2,000 total). Members are eligible to receive this reimbursement
for one disablement event per membership year.
Covered expenses include:
• R easonable Expenses for Meals
• L odging (campground/hotel/motel)
• C ar Rental
10
Trip Interruption Assistance
Restrictions
Members and Associates may be eligible for Trip Interruption
Assistance benefits if the vehicle they are driving is in a collision
with another vehicle.
Distance: The collision must have occurred more than 100
miles (based upon actual mileage of the most direct route) from
your registered permanent address.
Reimbursement limits: Reimbursement for meals, lodging
and car rental are subject to a maximum collective daily limit and
a single event maximum collective limit.
Daily Limit: The total maximum daily reimbursement for all
trip interruption expenses is $200 collectively.
Single event maximUM benefit limit: The maximum
daily limit of $200 may be reimbursed to you until the
vehicle is repaired, for up to ten (10) consecutive days.
This benefit will only be allowed for one qualifying collision event
for any one-year term of membership. To receive this benefit,
Member’s vehicle must either be disabled and unable to be driven
or towed by your tow vehicle for more than 24 hours as a result
of a collision with another vehicle. This benefit does not apply if
the vehicle is disabled due to a mechanical failure. Benefits begin
after the initial 24-hour period (from the time of the collision) has
elapsed.
There is no benefit if, as a result of the collision, the Member’s
insurance carrier deems the vehicle a total loss.
The original repair order indicating the vehicle VIN number,
license number, nature of the disablement, and corrective action
taken to repair vehicle must be submitted with a letter of explanation
and original receipts for all related expenses within 21 days
of the actual disablement caused by the collision2. Member or
Associate must provide an original police report (accident report),
and photographs of the damage to their vehicle, when they submit
the reimbursement request.
Submit requests for Trip Interruption
Assistance reimbursements to:
Trip Interruption Assistance Administration
P.O. Box 6850, Englewood, CO 80155-6850
1 The financial obligations of Affinity Road and Travel Club under the Trip Interruption
Assistance benefit referenced in this brochure are insured by a policy issued by an “A”
rated insurance company. This benefit is provided to all members of this motor club
program at no additional cost. (Note to Maryland residents: Residents of Maryland are
not entitled to any Trip Interruption Benefits described herein.)
2 With respect to members residing in the State of Wisconsin or the State of Utah only,
the submission of receipts and other documents required to support any request for Trip
Interruption benefits should be submitted as soon as reasonably possible or within 90 days
after the actual disablement and failure to provide notice may be grounds for denying
such request.
11
Emergency Medical
referral service
Good Sam Platinum+ Roadside Assistance also provides Member
and Associate with Emergency Medical Referral Service, which
covers the Member and Associate when they need help with a
medical or personal emergency associated with sudden illness or
accident while traveling.
SERVICES PROVIDED:
• Emergency Medical Referral Service
• Directions to requested medical, dental, vision, or
legal help
• Assistance replacing lost prescriptions
• Emergency cash advances (up to $250 with a valid
credit card)
• Advance medical payments (up to $5,000 with a
valid credit card)
• Assistance in making emergency travel arrangements
• 24-hour emergency message service to family or friends
• Help locating lost items – luggage, documents, etc.
• Assistance in making arrangements for pet care,
transport or safe return
• Language interpretation/translation assistance
Note: Member and Associate are responsible for cost of any contracted
or arranged emergency medical services.
The Emergency Medical Referral Service benefit referenced
herein is provided courtesy of On Call International (Salem, New
Hampshire) to all members of Good Sam Platinum Plus+ Roadside
Assistance at no additional cost. On Call International is an
independent business neither owned, controlled, nor operated by
ART or AmRT. The responsibility for referrals provided by On Call
International lies solely with On Call International rather than with
ART or AmRT.
FOR EMERGENCY MEDICAL REFERRAL
ASSISTANCE CALL TOLL-FREE 1-877-565-2542
12
$5,000 Theft
Reward PROGRAM
Subject to the provisions of this brochure, this benefit could
increase the chance of the return of a Member’s vehicle in the
event it is stolen by providing an incentive for witnesses to come
forth. Contact Customer Service at 1-866-298-2929.
Good Sam Platinum+ Roadside Assistance includes a $5,000 Reward Program
to fight theft of RVs. If a Member witnesses a crime, we’ll reward them for information
that leads to the arrest and conviction of anyone who steals an RV belonging
to a Member in good standing.
Computerized Lost Key
Retrieval Service
Use a specially coded key card with your regular keys – if they
are lost and returned to us, we’ll mail them back to the Member
free of charge. Member’s free set of coded key cards will be sent
to them shortly after enrollment. For additional key cards, call tollfree
1-866-298-2929.
Protection in THE U.S.,
Canada, Puerto Rico,
U.S. vIRGIN?ISLANDS
AND?MEXICO
The Services outlined in this brochure will be provided for disablements
occurring anywhere in the U.S. (including Alaska and
Hawaii), Canada, Puerto Rico, U.S. Virgin Islands and Mexico.
In Mexico, the dispatch phone number for service is toll-free
001-866-456-0969.
In Puerto Rico, U.S. Virgin Islands and Mexico, Good Sam
Platinum+ Roadside Assistance provides towing and roadside
dispatch for disablement services (as described within this
brochure) rendered up to a maximum of $2,000 for any one-year
term of membership.
Up to 25% Discounts
on VEHICLE Rentals
When making a reservation, please provide the discount ID#.
AVIS : 1-800-225-7094 - AWD# A645146 or book
yourself online at avis.com/goodsamroadside
Budget: 1-800-455-2848 - BCD# R007601 or book
yourself online at budget.com/goodsamroadside
13
RV/AUTO SERVICE AND PARTS
DISCOUNTS and SAVINGS
Good Sam Platinum+ Roadside Assistance Members receive
exclusive offers that can save 10% to 50% off regular prices on
parts and labor on body- work, auto glass, mufflers, brakes, tires,
transmission work and more at over 20,000 national and local
locations of the best-known and highest-rated automotive service
chains in America. Enjoy instant discounts at quality establishments
such as Firestone Complete Auto Care, Meineke Car Care
Centers, Advanced Auto Parts and many more. To access your
discounts and savings online go to: goodsamroadside.accessdevelopment.
com or call toll free 1-888-325-3233.
VIP Personal CONCIERGE
While traveling, Member and Associate have access to a live
concierge agent who will provide personal assistance 24 hours
a day, 7 days a week, for help with practically anything from
entertainment and dining to shopping, tourist information, household
services, sports and recreation, city information and more.
Platinum+ Members can access VIP concierge online by logging
into GoodSamRoadside.com or calling 1-866-298-2929.
TRAVEL SERVICES
MembersOnVacation has partnered with Good Sam Platinum+
Roadside Assistance to provide an unmatched travel benefit just
for Members and Associates. Powered by Montrose Travel - a
full-service Travel Management Company - MembersOnVacation
offers exclusive travel benefits, exceptional pricing on airfare,
hotels, cruises, and tour packages. These unique travel benefits,
combined with exceptional value and personalized customer
service, are available to you just for being a Member. Our Super-
Friendly Travel Consultants are ready to assist with all kinds of
travel needs. Whether looking to travel the world, or simply catch
a flight home for the holidays, we’ll help our Members Experience
the Benefit of Travel and the benefit of being a Good Sam
Platinum+ Roadside Assistance Member.
To access benefits, call 1-800-932-9735 or visit
membersonvacation.com and type in Good Sam Roadside
Assistance in the pop up box.
Discounts provided by
Entertainment®
Members can access discounts at more than 90,000 hotels,
participating restaurants, retail stores and more across the United
States and Canada. Receive up to 50% off and enjoy two-forone
offers and other special discounts when you travel right in
your own neighborhood. You can also enjoy discounts on movie
tickets! Members can get these great deals by logging into their
account at GoodSamRoadside.com.
Entertainment® is a registered trademark of Entertainment Publications, LLC.
HOTELTOLL -FREE NO. HOTEL Savings
N etwork
Wyndham Hotels & Resorts 1-800-364-6176 ID #1000007642
TRYP 1-800-364-6176 ID#1000007642
Dream Hotels 1-800-364-6176 ID#1000007642
Night Hotels 1-800-364-6176 ID #1000007642
Days Inn 1-800-364-6176 ID #1000007642
Ramada Worldwide 1-800-364-6176 ID #1000007642
Super 8 1-800-364-6176 ID #1000007642
Wingate 1-800-364-6176 ID#1000007642
Baymont Inns & Suites 1-800-364-6176 ID #1000007642
Hawthorn Suites 1-800-364-6176 ID #1000007642
Microtel Inns & Suites 1-800-364-6176 ID #1000007642
Howard Johnson 1-800-364-6176 ID #1000007642
Travelodge 1-800-364-6176 ID#1000007642
Knights Inn 1-800-364-6176 ID #1000007642
Terms and Conditions: *“Best Available Rate” is defined as the best, non-qualified,
unrestricted, publicly available rate on the brand sites for the hotel, date and
accommodations requested. The discount for some properties may be less than
20% off Best Available Rate. Certain restrictions may apply. To redeem this offer,
click our URL link on Organization’s website or call the phone number above and
give ID at the time of reservation. Offer not valid if hotel is called directly, caller
must use toll free numbers listed above. Advanced reservations are required.
Offer is subject to availability at participating locations and some blackout dates
may apply. Offer cannot be combined with any other discounts, offers, group
rates, or special promotions. Discounted rates vary by location and time of year.
Offer is void where prohibited by law and has no cash value. Planet Hollywood
is not a current participant in the member benefit program.
Up to 20% Off on Hotels
Good Sam Platinum+ Roadside Assistance Members get discounts
of up to 20% off Best Available Rate* at 14 participating
Wyndham Hotel Group brands and over 7,300 hotels worldwide.
Each hotel offers different savings off the non-discounted
room rate when a Member or Associate makes an advance reservation.
Availability of special discounted rates varies based on
room availability and the terms set by the individual participating
chains and their properties.
To receive these special rates, call the toll-free number, identify
yourself as a Good Sam Platinum+ Roadside Assistance Member
and give the reservation agent the Hotel Savings Network ID number
listed or conveniently book yourself using our link for all hotel
brands: wyndhamhotelgroup.com/?corporate_id=1000007642
14
NEW/USED CAR BUYING
AND SELLING ASSISTANCE
With the Good Sam Platinum+ Roadside Assistance Car Buying
Service you can feel confident you’re getting the right car at the
right price.
• Haggle-free Guaranteed Savings on new cars
• Dealer-guaranteed pricing for used cars
• Free CARFAX Reports and/or warranties on select used
vehicles
• Unlimited access to new car Price Reports and used car
Market Reports
• A nationwide network of prescreened dealers for a better
car buying experience
Go to driveyourdream-sam.truecar.com or call 1-855-313-9227
from Truecar to speak with a car buying service representative.
This service is free to use and there is never any obligation to buy.
Guaranteed Savings not available in all states. See site for details.
Repair Service Discounts
Good Sam Platinum+ Roadside Assistance Members receive the
largest discount available from AAMCO - 15% off the retail price
on all total car care repairs and services, up to a maximum of
$150 and only if purchased at an AAMCO Transmission Center:
•0 Transmission •0Driveline
•0Driveshafts •0 Rears
•0 Speed Sensors •0 Clutches
•0Oil Changes •0 Brakes
•0Axles •0 Seals
•0CV Boots •0Non-Trans/Non-Driveline Repairs
•0 15% off retail price of Power Purge Services
•0 Free Multi-Point Inspection/Transcan/Protech Check
•0 12 month/24,000 mile warranty on internal
transmission services (subject to normal exlcusions)
Please show your Good Sam Platinum+ Roadside Assistance
membership card to qualify for these discounts.
For more information about AAMCO’s discount program call
the Fleet Department at 1-800-Easy-Fix. Call 1-800-GO-AAMCO
or visit aamco.com for a location nearby.
15
Service LIMITATIONS
The Good Sam Platinum+ Roadside Assistance program does not
provide reimbursement for the cost of parts (including keys), fuel
or labor for repairs or installation of replacement parts. Other
exclusions include expenses resulting from calls from cellular
phones, storage charges, delays or displacement, or clean-up.
Unless expressly listed in this benefit brochure, expenses incurred
for hotels, meals, campgrounds, car rentals, taxi fare or airfare
while a Member’s vehicle is disabled or being repaired are not
included.
Vehicles NOT COVERED by the Good Sam Platinum+
program include but are not limited to:
• S tolen, vandalized, or impounded vehicles.
• A nimal trailers (horse trailers, sled dog trailers, etc.).
• V ehicles located outside the United States, Canada,
Puerto Rico, U.S. Virgin Islands and Mexico.
• V ehicles in a repair facility, off-road area*, sand beach
area, or any unattended, unlicensed, or abandoned
vehicles.
• C ommercial/business vehicles and trailers (including
but not limited to limousines), vehicles specifically designed
for commercial or business purposes. Any vehicle used in any
way or at any time for business purposes.
• A ny personal vehicle(s) used for any type of
commercial/business purpose(s) or for any other
non-recreational purpose(s).
* An off-road area is defined as an area OFF of any of the following: hard-packed
or graded dirt public road, paved street, driveway, parking lot, highway,
freeway, expressway or adjacent shoulder.
No benefits or services are provided:
• A s a result of acts of God or nature (e.g.,floods,
hurricanes, tornadoes, earthquakes), fire, vandalism,
and snow removal.
• For vehicles with mechanical disablement conditions existing
prior to the effective start date of the membership.
For each disablement event under this agreement, Member,
Associate or Extended Family Member is entitled to a maximum
of two hours of either Towing Preparation Services or Recovery
Services. Towing Preparation Services include any of the following
services: winch-out, extrication services and preparation for
towing. Recovery Services include winch-out or extrication services
to allow the vehicle to proceed safely under its own power.
However, if disablement is caused solely by an accumulation of
snow by any means, the Member, Associate or Extended Family
Member, will not be entitled to any Towing Preparation Services
or Recovery Services in regard to such disablement.
16
17
Important Notes
This brochure is intended to supersede any and all brochures
or other advertising material previously issued pertaining to this
motor club program, and such brochures and other advertising
material are null and void. The provisions of this brochure are
effective as of the initial date of the membership. However, the
Good Sam Platinum+ Roadside Assistance program benefits,
services, prices, policies and procedures are subject to change
without notice by posting them on the program website at www.
GoodSamRoadside.com/MBBS and such changes shall be effective
for the Member upon the earlier of either the date of the next
renewal of membership or the membership anniversary at which
time the amended brochure with those changes will be provided
to the Member. Further, if any law in any State makes any of the
provisions herein unlawful, those provisions shall not apply to
those residents in that State. At their discretion, law enforcement
officers may radio for a non-program emergency service provider.
If this happens, please call for reimbursement information. Towing
or disablement service charges may also be eligible for reimbursement
when a law enforcement officer requests those services from
a non-program provider in the event that a Member’s vehicle
breaks down on a limited access or toll road. All claims must be
submitted with original paid receipt and letter of explanation within
90 days of the incident for consideration of reimbursement. To
receive the services provided under this program, Members and
Associates must call our toll-free phone number: 1-855-222-0842.
Only active Members are eligible for benefits. Fees for services
obtained independently of the Good Sam Platinum+ program will
not be reimbursed unless specifically provided for in this brochure.
A request for reimbursement will only be considered so long as
it is provided for in this brochure. Note: Fees for services that
Members, Associates or Extended Family Members hire on their
own are not reimbursable.
Membership is continuous and will be automatically renewed to
the Member’s credit card or invoiced to Member’s address at the
then current rate in effect. Under no circumstances will either an
Associate or Extended Family Member have greater benefits than
those provided to the Member.
18
Membership and
Cancellation Policy 3, 4, 5
Membership is subject to cancellation by either party at any time
for any reason, upon written notification. The cancellation of a
membership includes the Member, Associates, Extended Family
Members and all other individuals eligible for benefits under the
membership. All benefits will cease when the membership expires
or either party cancels. Should either party cancel, the Member
will receive a prorated refund for the unused portion of his/her
membership term, without any deductions.
3 Special Notice for Wisconsin Residents Only: Notice of non-renewal is mailed 60 days
prior to the date of expiration; the club will not cancel a membership of 60 or more days
and less than one year after the start of a membership unless the member has materially
breached the terms of the Membership Benefit Brochure; cancellation becomes effective
10 days after the first class mailing of written notice to the other’s address.
4 Special Notice for Utah Residents Only: Members who reside in the State of Utah are
entitled to receive any of the roadside assistance services provided in this Member
Benefit Brochure up to a maximum of four (4) times per membership year. If the member
requests roadside assistance services more than four (4) times in a membership year, he
will continue to receive assistance during that membership year, but any costs associated
with those additional services will be at the member’s expense, payable at the scene of
disablement at prevailing commercial rates. This motor club reserves the right to not renew
any membership pursuant to the provisions and procedure mandated by the laws of the
State of Utah. Notwithstanding any provision herein to the contrary, the membership may
only be canceled in accordance with the laws of the State of Utah. The law regarding
cancellation (Utah Code 31A-21-303) can be found at http://www.le.utah.gov/code/
TITLE31A/htm/31A21_030300.htm.
5 For members residing in Montana only: Pursuant to MCA 61-12-301(12) and MCA 61-12-
309, this brochure constitutes a “service contract” and upon purchase of membership, the
member agrees and acknowledges the following: (1) this “service contract” is deemed to
have been signed by the member and motor club; and (2) the member and motor club
have each received a copy of this fully executed “service contract.”
Notes:
19
Notes:
For RV Tech Assistance Hotline:
Call 1-855-324-6963
To submit claims:
Call 1-866-298-2929 for instructions
For general inquiries, change of address, etc.:
Good Sam Platinum+ Roadside Assistance
P.O. Box 6888, Englewood, CO 80155-6888
To pay membership dues:
Good Sam Platinum+ Roadside Assistance
Affinity Road & Travel Club, LLC and
Americas Road & Travel Club, Inc.
P.O. Box 6903, Englewood, CO 80155-6903
Alternate office addresses:
In Wyoming:
1720 Carey Ave., Cheyenne, WY 82001
For customer service or information: Call 1-866-298-2929
In Wisconsin:
8040 Excelsior Dr., Suite 200, Madison, WI 53717
For customer service or information: Call 1-866-298-2929
In Nevada:
311 South Division Street, Carson City, NV 89703
For customer service or information: Call 1-866-298-2929
In Louisiana:
5615 Corporate Blvd., Suite 400-B, Baton Rouge, LA 70808
For customer service or information: Call 1-866-298-2929
Quick Reference Guide
For 24-hour emergency Roadside Assistance
dispatch in the U.S., Canada, Puerto Rico
and U.S. Virgin Islands:
Call 1-855-222-0842
For 24-hour emergency Roadside
Assistance dispatch in Mexico:
Call 001-866-456-0969
For speech and hearing impaired:
Call 1-877-251-2221
For customer service or information:
Call 1-866-298-2929
24 hours a day/7 days a week
Money-Back Guarantee
You must be satisfied with Good Sam Platinum+
Roadside Assistance or you can cancel within 30 days
of joining to get a complete refund of your paid dues.
Benefits and services provided by Americas Road & Travel Club, Inc. for
Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity
Road & Travel Club, LLC for Members residing in all other States.
FORM 15B-2014 GRA31135 B - 0414