For 24-hour roadside assistance
call TOLL-FREE 1-800-586-7400
Benefits and services provided by Americas Road & Travel Club, Inc.
for Members residing in Alaska, Alabama, Utah and Virginia; and by
Affinity Road & Travel Club, LLC for Members residing in all other States.
Member benefit
brochure
GOOD SAM PLATINUM ROADSIDE ASSISTANCE
2
As a member of Good Sam Platinum Roadside
Assistance from Affinity Road & Travel Club, LLC
and Americas Road & Travel Club, Inc.1, you
are entitled to all the benefits
and services that
have made this program a leader in roadside
assistance.
Please keep this Member Benefit Brochure in
your vehicle at all times, as it explains your
benefits and services in detail. Take a moment to
familiarize yourself with the program details so
you fully understand how it works.
Your membership protects you no matter where
you travel in the United States, Canada, Puerto
Rico, U.S. Virgin Islands and Mexico. Our
24-hour, 365-days-a-year call center and network
of more than 40,000 independent specialized
tow, repair, and service providers ensures you
have peace of mind wherever and whenever you
take to the road.
If you have any comments, complaints, or ideas
on how we can better serve you, please email
me at MarcusVIP@goodsamfamily.com. I’m
always glad to hear from you. We are committed
to providing you with the superior level of service
and care that you have come to expect.
We are delighted that you are part of our family
and wish you happy and safe travels.
Sincerely,
Marcus Lemonis
Chief Executive Officer
Affinity Road & Travel Club, LLC and
Americas Road & Travel Club, Inc.
WELCOME!
1 Residents of Alaska, Alabama, Utah and Virginia will be provided with motor club services
from Americas Road & Travel Club, Inc. (AmRT) only. Residents of all other states
will be provided with motor club services from Affinity Road & Travel Club, LLC (ART).
3
• Toll-Free Dispatch Service ????????????????????????????????? Page 4
• Protection for Any Vehicles You Drive ??????????????? Page 5
• Benefits for Members, Spouse and Children ????? Page 6
• 24-Hour Roadside Assistance ??????????????????????????? Page 7
- Towing Service ????????????????????????????????????????????? Page 7
- Flat Tire Service ????????????????????????????????????????????? Page 8
- Battery Service ????????????????????????????????????????????? Page 8
- Emergency Fuel and Fluid Service ??????????????????? Page 8
- Lost Key/Lock Out Service ????????????????????????????? Page 8
- Home Lock Out Service ????????????????????????????????? Page 8
- Priority Access to RV Tech Helpline ????????????????? Page 9
- RV Roadside Mechanical Repairs ??????????????????? Page 9
• Trip Interruption Assistance ?????????????????????????????? Page 9
• Emergency Medical Referral Service ??????????????? Page 11
• Theft Reward Program ??????????????????????????????????? Page 12
• Lost Key Retrieval Service ??????????????????????????????? Page 12
• Protection in the U.S., Canada, Puerto Rico,
U.S. Virgin Islands and Mexico ????????????????????? Page 12
• Vehicle Rental Discounts ??????????????????????????????? Page 12
• Service and Parts Discounts. . . . . . . . . . . . . . Page 13
• RV Concierge Service ??????????????????????????????????? Page 13
• Car Buying and Selling Assistance ????????????????? Page 14
• Repair Service Discounts ??????????????????????????????? Page 14
• Hotel Discounts ????????????????????????????????????????????? Page 15
• Service Limitations ????????????????????????????????????????? Page 16
• Important Notes ??????????????????????????????????????????? Page 17
• Membership and Cancellation Policy ????????????? Page 18
Welcome to
Good Sam Platinum
Roadside assistance
4
How to Get Help in
an Emergency
It’s Easy as A, B, C.
A. C all 1-800-586-7400
Your call is toll-free anywhere in the U.S. (including Alaska and
Hawaii), Canada, Puerto Rico, and U.S. Virgin Islands. For service
in Mexico only, please call toll-free 001-866-456-0969. Give
the Service Representative your membership number, membership
expiration date, and the phone number you are calling from.
B. D escribe the location and vehicle
Tell us the road name and cross street or highway number and
nearest mile marker. Also tell us the model, make and color of
your vehicle.
C. D escribe the problem to our
certified dispatch representatives
When you call Good Sam Platinum Platinum Roadside Assistance,
know that our representatives are specifically trained to answer
questions about RV complexities and how to handle vehicle
disablement situations. Explain the vehicle’s problem so we can
send the proper equipment to assist you. Your Certified Dispatch
Representative may ask you to hold while the appropriate local
Emergency Service Provider is contacted. We’ll confirm the estimated
time of arrival and provide you with the information on the
Service Provider who is coming to assist you.
If the service does not arrive by the
estimated time of arrival
OR
If you have been promised a call back and
have not received it in the time specified. . .
Call us back at 1-800-586-7400
We may have had difficulty locating your vehicle and/or reaching
you at your phone number.
This is not an automobile
liability or physical damage
insurance contract.
This is not an insurance policy, and does not comply with any financial responsibility law.
This is a Member Benefit Brochure for Good Sam Platinum Roadside Assistance, a motor
club program offered by Affinity Road & Travel Club, LLC and Americas Road & Travel Club,
Inc., which home office for each is located at 64 Inverness Drive East, Englewood, Colorado
80112. The telephone number for the home office for both is 1-800-865-6899. Unless
otherwise specifically stated in this brochure, all roadside services and other motor club
services provided under this program are provided by either Affinity Road & Travel Club, LLC
or Americas Road & Travel Club, Inc. in the states noted herein. Except as provided for by
law to the contrary in the state where you reside, this Member Benefit Brochure is for informational
purposes only and is not intended to be any type of contract. For those members
residing in Maryland, this Member Benefit Brochure is considered to be a service contract.
For only those members residing in the State of Wisconsin, however, this brochure is
considered to be a policy used to prescribe in writing the terms of a contract of insurance.
5
PROTECTION FOR ALL VEHICLES
All owned, leased, rented or borrowed private-use, non- commercial
vehicles are included:
• A ny RVs you own, lease, rent or borrow
• A ny Non-Recreational vehicles you own, lease,
rent or borrow
Any member who received a complimentary membership from an RV manufacturer
as part of the purchase price of a new motorized RV, the membership
benefits provided to that member will be provided for a period of one year
from the date of purchase and is limited to benefits arising from the use of the
new motorized RV purchased, only.
Any member who received a complimentary membership from an RV manufacturer
as part of the purchase price of a new non-motorized RV, the membership
benefits to that member will be provided for a period of one year from
date of purchase and is limited to benefits arising from the use of new nonmotorized
RV purchased, as well as one vehicle used for towing said RV and
only arising from the actual towing of that RV.
Subject to the conditions set forth in this brochure, only the following
owned, leased, rented or borrowed vehicles are included and shall be
eligible for the emergency roadside assistance benefit so long as they
are properly licensed and they are used exclusively for personal or
recreational purposes (i.e., non-business purposes):
RECREATIONAL VEHICLES (RVs):
• S elf-contained Motorhomes
• Fifth Wheels, Travel Trailers and Toy Haulers
• Pop-up Camping Trailers
• V an Campers
• Pick-up Campers
PLUS NON-RECREATIONAL VEHICLES:
• Automobiles
• Vans
• Pick-ups, SUVs
• U tility Trailers
• S port Trailers* - Boat trailers, All-Terrain Vehicle (ATV) trailers,
Motorcycle trailers, Personal Water Craft (PWC) trailers, and
Snowmobile trailers while transporting sport vehicles (boats,
ATVs, Motorcycles, PWC, Snowmobiles) only.
• 2 Wheel Tow Dollies (designed to carry only Automobiles,
Vans, Pick-ups, or SUVs)
• Motorcycles
• V ehicles specifically designed to tow Fifth Wheel Trailers
A member or associate member must be in possession of the vehicle
when the disablement occurs in order to receive any benefits for the
disablement event. Membership vehicles include all eligible RVs and
any other eligible non-RV vehicles owned, leased, rented or borrowed
by any person who is part of your membership as provided for in this
brochure.
*The term “Sport Trailer” means a trailer which is being used at the time of
the claimed disablement for the purpose of transporting either a boat, ATV/
motorcycle, PWC or snowmobile. The term “motorcycle” means a motorcycle
registered and licensed by a state department of motor vehicles.
Good Sam Platinum
Roadside Assistance
Your Good Sam Platinum Roadside Assistance membership (hereinafter
collectively the “membership”) provides all of the services
described in this Member Benefit Brochure for the total cost of
your annual enrollment. Other than what is specifically provided
for in the brochure, there are no additional charges. Your benefits
become active 24 hours after approval of your payment. At the
end of the term, your membership may be renewed for an additional
year and will remain active upon approval of your membership
renewal payment.
The purpose of the Good Sam Platinum Roadside Assistance is to
provide roadside assistance, in the event of a disablement of any
vehicle in the possession of either you or any allowable family
member under this program, which is required to enable that vehicle
to either proceed safely under its own power, or to be towed
to the nearest professional service center for repair. This benefit is
not intended to be used in lieu of routine maintenance or needed
repairs on your vehicle.
Membership Card
Please keep your membership card on hand at all times.
Your card bears the TOLL-FREE numbers to call when you need
Roadside Assistance or Emergency Medical Referral Service. The
membership and membership card are issued in the name of the
member. A new card is issued annually with each renewal notice
of your membership unless not renewed by either the Motor Club
or the member.
Spouse and Children
Protection
The Good Sam Platinum Roadside Assistance benefits described
in this brochure are nontransferable and will be provided only to
the member or associate member. For purposes of this brochure,
an “associate member” is the member’s family consisting only of
the member’s spouse or domestic partner (i.e., one of two adults
residing in the same household) and any dependent children no
more than 25 years old living in the same household or attending
college.
Animal Transportation
Assistance
This program will assist the Member and Associate in the arranging
for transportation of dogs or cats, when possible, should the
vehicle require a tow. All expenses related to the transportation of
animals are the responsibility of the Member or Associate and will
be at their expense.
6
24-Hour Emergency
Roadside Assistance
You can call toll-free, 24 hours a day, 365 days a year. We
network with more than 30,000 independent specialized RV tow,
repair, and service providers who have the specific heavy-duty
gear and the knowledge to take care of any roadside emergency.
One quick call takes care of everything – from towing to changing
a flat tire to emergency fuel delivery and so much more, as
provided for in this brochure.
Towing Service
Our 24-hour, 365-days-a-year dispatch center is available with
one toll-free call. There are no pre-set mileage or dollar limits.
When you call for service, Good Sam Platinum Roadside
Assistance pays 100% of the towing fees for the delivery of your
vehicle to the nearest professional service center capable and willing
to repair your vehicle. However, you must request disablement
assistance through our telephone dispatch center within 24 hours
of the disablement. If you make any request for your vehicle to
be taken to a location other than the nearest professional service
center, including your home, the mileage fee (for the distance
in excess of the nearest licensed repair center) will be at your
expense.
If you request to be towed to a location other than the nearest
professional service center, as described above, you will not be
entitled to any additional towing services for the same disablement.
A request for a tow to your home would also require additional
payment if that distance exceeds the distance to the nearest
professional service center.
The mileage fees for any excess mileage and the fees for additional
towing services will be determined and billed directly by
the independent service provider at the time of the disablement,
and all payment of that additional mileage fee or additional
towing service will be paid by the member directly to the service
provider.
Note that service providers and facilities referred to members by
either Affinity Road & Travel Club, LLC (ART) or Americas Road
& Travel Club, Inc. (AmRT) are independent businesses neither
owned, controlled nor operated by ART or AmRT. The responsibility
for damage, loss, or unsatisfactory workmanship lies solely
with the service providers and facilities providing the service,
rather than with ART or AmRT. In some instances, members
may find it beneficial to utilize towing services provided by their
vehicle warranty, rather than the motor club services provided in
this program.
Subject to the provisions of this brochure, towing services and
other roadside assistance services are also provided for membership-
owned vehicles which become disabled as a result of a
collision.
Note: Fees for services that you hire on your own are not reimbursable.
7
8
Flat Tire Service
A service technician will replace a flat tire
with your inflated spare or we’ll tow your
vehicle to the nearest professional service
center. On occasion and whenever possible,
we will make arrangements for the member to
purchase a tire(s) for delivery to the disablement scene. In these
cases Good Sam Roadside Assistance will pay for delivery of tire
only, member is responsible for all additional costs including cost
of tire(s), mounting, balancing, other parts or labor, tax and any
other fees. Note: Does not include seasonal tire changes. Member
responsible for parts and labor.
Battery Service
If your vehicle’s battery is dead, our service
technician will attempt to jump-start your
vehicle. When appropriate and at the member’s
discretion, if a replacement battery is
required, we will attempt to locate and install
a new battery. The member is responsible for the retail cost of the
battery and all parts and labor charges necessary to install the
new battery. If the vehicle cannot be started, towing will be provided
(see p.7 “Towing Service”).
Emergency Fuel
and Fluid Service
If the member’s vehicle runs out of fuel, a limited
supply of fuel will be delivered to enable
the member to reach the nearest fueling station
(up to 5 gallons). Good Sam Platinum Roadside Assistance
members will not be charged for the first five gallons of gasoline
or diesel. Other essential fluids needed to enable continued safe
operation will also be made available, including anti-freeze, transmission
fluid, differential and transfer case lubricant.
Vehicle Lock Out Service
We will pay for a locksmith to come to your location and gain
entrance into your vehicle. Member is responsible for payment
for all additional labor, as well as all parts, including the cost of
replacement keys.
Home Lock Out Service
We will pay for a locksmith to come to your home and gain
entrance into your home. Member is responsible for payment for
all additional labor, as well as all parts, including the cost of
replacement keys. (Note to Utah residents: Residents of Utah are
not entitled to any Home Lockout Benefits described herein.)
9
PRIORITY ACCESS
TO RV TECH HELPLINE
With Good Sam Platinum Roadside Assistance you are given high
priority when you call one of our RVIA/RVDA, ASE and Certified
RV Technicians. Get help in solving technical RV problems, from
malfunctioning refrigerators, slide-outs or AC units to transmission,
fuel or brake problems. Our Certified RV Techs can also help with
manufacturer-specific questions about the power train, chassis or
carriage of your RV. If we are unable to assist you with your technical
problem, we will help you locate the nearest professional
service center capable of repairing your vehicle, and communicate
with the potential service center or repair technicians or set
up a service appointment for you. Good Sam Platinum Roadside
Assistance is not responsible for any damages or negligence on
the part of the service center providing you with repair services or
parts. Member acknowledges that the Program instructs and advises
that any maintenance or modification to the vehicle should be
made by a licensed service provider and not by the Member. Any
technical advice or direction provided by Good Sam Platinum
Roadside Assistance and its providers are provided without warranty
and are provided solely for the purpose of helping the
Member determine what kind of licensed service provider should
be retained by Member. If the Member performs any maintenance
or modifications, the Member does so at their own risk. Call
1-800-445-4457 and provide your Platinum Member ID number.
RV?roadside
Mechanical repairs
If necessary and whenever possible, depending on the RV
disablement, there may be a local mobile mechanic available
that can perform minor repairs or adjustments to your RV. In
these situations, we’ll attempt to bring a mobile mechanic to your
location as an alternative to towing your vehicle. Member is
responsible for the cost of parts and labor.
Trip Interruption Assistance1
You’re eligible for reimbursement for the cost of meals, lodging
and car rental if your vehicle is disabled due to a collision with
another vehicle more than 100 miles from your home. You’ll
get reimbursement for all your eligible expenses, up to $150 a
day for up to 10 consecutive days (up to $1,500 total). You are
eligible to receive reimbursement for one disablement event per
membership year.
Covered expenses include:
• R easonable Expenses for Meals
• L odging (campground/hotel/motel)
• C ar Rental
10
Trip Interruption Assistance
Restrictions
You may be eligible for Trip Interruption Assistance benefits if the
vehicle you are driving is in a collision with another vehicle.
Distance: The collision must have occurred more than 100
miles (based upon actual mileage of the most direct route) from
your registered permanent address.
Reimbursement limits: Reimbursement for meals, lodging
and car rental are subject to a maximum collective daily limit and
a single event maximum collective limit.
Daily Limit: The total maximum daily reimbursement for all
trip interruption expenses is $150 collectively.
Single event maximUM benefit limit: The maximum
daily limit of $150 may be reimbursed to you until the
vehicle is repaired, for up to ten (10) consecutive days. This benefit
will only be allowed for one qualifying collision event for any
one-year term of membership. To receive this benefit, your vehicle
must either be disabled and unable to be driven or towed by your
tow vehicle for more than 24 hours as a result of a collision with
another vehicle. This benefit does not apply if your vehicle is disabled
due to a mechanical failure. Benefits begin after the initial
24-hour period (from the time of the collision) has elapsed.
There is no benefit if, as a result of the collision, your insurance
carrier deems your vehicle a total loss. The original repair order
indicating your vehicle VIN number, license number, nature of the
disablement, and corrective action taken to repair vehicle must be
submitted with a letter of explanation and original receipts for all
related expenses within 21 days of the actual disablement caused
by the collision.2 You must provide an original police report
(accident report), and photographs of the damage to your vehicle,
when you submit your reimbursement request.
Submit requests for Trip Interruption
Assistance reimbursements to:
Trip Interruption Assistance Administration
P.O. Box 6850, Englewood, CO 80155-6850
1 The financial obligations of Affinity Road and Travel Club under the Trip Interruption
Assistance benefit referenced in this brochure are insured by a policy issued by an “A”
rated insurance company. This benefit is provided to all members of this motor club
program at no additional cost. (Note to Maryland residents: Residents of Maryland are
not entitled to any Trip Interruption Benefits described herein.)
2 With respect to members residing in the State of Wisconsin or the State of Utah only,
the submission of receipts and other documents required to support any request for Trip
Interruption benefits should be submitted as soon as reasonably possible or within 90 days
after the actual disablement and failure to provide notice may be grounds for denying
such request.
11
Emergency Medical
referral service
Good Sam Platinum Roadside Assistance also provides you with
Emergency Medical Referral Service, which covers you and your
family when you need help with a medical or personal emergency
associated with sudden illness or accident while traveling.
SERVICES PROVIDED:
• Emergency Medical Referral Service
• D irections to requested medical, dental, vision, or
legal help
• Assistance replacing lost prescriptions
• Emergency cash advances (up to $250 with a valid
credit card)
• Advance medical payments (up to $5,000 with a
valid credit card)
• Assistance in making emergency travel arrangements
• 24-hour emergency message service to family or friends
• Help locating lost items – luggage, documents, etc.
• Assistance in making arrangements for pet care,
transport or safe return
• Language interpretation/translation assistance
Note: Member is responsible for cost of any contracted or
arranged emergency medical services.
The Emergency Medical Referral Service benefit referenced
herein is provided courtesy of On Call International (Salem, New
Hampshire) to all members of Good Sam Platinum Roadside
Assistance at no additional cost. On Call International is an independent
business neither owned, controlled, nor operated by ART
or AmRT. The responsibility for referrals provided by On Call
International lies solely with On Call International rather than with
ART or AmRT.
FOR EMERGENCY MEDICAL REFERRAL
ASSISTANCE CALL TOLL-FREE 1-877-565-2542
12
$5,000 Theft
Reward PROGRAM
Subject to the provisions of this brochure, this benefit could help
ensure the return of your vehicle in the event it is stolen by providing
an incentive for witnesses to come forth. Contact Customer
Service at 1-800-865-6899.
Good Sam Platinum Roadside Assistance includes a $5,000 Reward Program
to fight theft of RVs. If you witness a crime, we’ll reward you for information that
leads to the arrest and conviction of anyone who steals an RV belonging to a
member in good standing.
Computerized Lost Key
Retrieval Service
Use a specially coded key card with your regular keys – if they
are lost and returned to us, we’ll mail them back to you free of
charge. Your free set of coded key cards will be sent to you
shortly. For additional key cards, call toll-free 1-800-865-6899.
Protection in THE U.S.,
Canada, Puerto Rico,
U.S. vIRGIN?ISLANDS
AND?MEXICO
The Services outlined in this brochure will be provided for disablements
occurring anywhere in the U.S. (including Alaska and
Hawaii), Canada, Puerto Rico, U.S. Virgin Islands and Mexico.
In Mexico, the Good Sam Platinum Roadside Assistance dispatch
phone number for service is toll-free 001-866-456-0969.
In Puerto Rico, U.S. Virgin Islands and Mexico, Good Sam
Platinum Roadside Assistance provides towing and roadside
dispatch for disablement
services (as described within this
brochure) rendered up to a maximum of $1,500 for any one-year
term of membership.
Up to 25% Discounts
on VEHICLE Rentals
When making a reservation, please provide the discount ID#.
AVIS : 1-800-225-7094 - AWD# A645146 or book
yourself online at avis.com/goodsamroadside
Budget: 1-800-455-2848 - BCD# R007601 or book
yourself online at budget.com/goodsamroadside
13
RV/AUTO SERVICE AND PARTS
DISCOUNTS And SAVINGS
Good Sam Platinum Roadside Assistance receives exclusive offer
that can save Members and Associates up to 10% to 50% off
regular prices on parts and labor on body- work, auto glass, mufflers,
brakes, tires, transmission work and more at over 20,000
national and local locations of the best-known and highest-rated
automotive service chains in America. Enjoy instant discounts at
quality establishments such as Firestone Complete Auto Care,
Meineke Car Care Centers, Advanced Auto Parts and many
more. To access your discounts and savings type in website
address to go to: goodsamroadside.accessdevelopment.com or
call toll free 1-888-325-3233.
RV Concierge service
If your vehicle is disabled while traveling, call 1-800-586-7400,
and a live concierge agent will assist in:
• H elping to find Dealers and Manufacturers (based on your
RV?make and model)
• L ocating: RV Repair Facilities, RV?Parts Facilities and
Retail Stores, Service Facilities, Fuel Locations, Dump
Station Locations, and other points of interest to RVers
such as Rest Stops.
• H elping locate lodging (including Campgrounds and
RV?Parks)
• O ffering a list of the nearest restaurants
• Pointing out National Parks and Historic Sites
• Providing Turn-by-Turn Directions
• A rranging Rental Car Valet Services – we’ll help get the
alternative transportation sent to you immediately from
your disablement site. Once your road service has been
secured, we can transfer you directly to a national rental
service ready to take your call and get you back on the
road.
•0 Emergency Message Relay Services
14
NEW/USED CAR BUYING
AND SELLING ASSISTANCE
With the Good Sam Platinum Roadside Assistance Car Buying
Service you can feel confident you’re getting the right car at the
right price.
• Haggle-free Guaranteed Savings on new cars
• Dealer-guaranteed pricing for used cars
• Free CARFAX Reports and/or warranties on select used
vehicles
• Unlimited access to new car Price Reports and used car
Market Reports
• A nationwide network of prescreened dealers for a better
car buying experience
Go to driveyourdream-sam.truecar.com or call 1-855-313-9227
from Truecar to speak with a car buying service representative.
This service is free to use and there is never any obligation to buy.
Guaranteed Savings not available in all states. See site for details.
Repair Service Discounts
Good Sam Platinum+ Roadside Assistance Members receive the
largest discount available from AAMCO - 15% off the retail price
on all total car care repairs and services, up to a maximum of
$150 and only if purchased at an AAMCO Transmission Center:
•0 Transmission •0Driveline
•0Driveshafts •0 Rears
•0 Speed Sensors •0 Clutches
•0Oil Changes •0 Brakes
•0Axles •0 Seals
•0CV Boots •0Non-Trans/Non-Driveline Repairs
•0 15% off retail price of Power Purge Services
•0 Free Multi-Point Inspection/Transcan/Protech Check
•0 12 month/24,000 mile warranty on internal
transmission services (subject to normal exlcusions)
Please show your Good Sam Platinum Roadside Assistance
membership card to qualify for these discounts.
For more information about AAMCO’s discount program call
the Fleet Department at 1-800-Easy-Fix. Call 1-800-GO-AAMCO
or visit aamco.com for a location nearby.
15
HOTELTOLL -FREE NO. HOTEL Savings
N etwork
Wyndham Hotels & Resorts 1-800-364-6176 ID #1000007642
TRYP 1-800-364-6176 ID#1000007642
Dream Hotels 1-800-364-6176 ID#1000007642
Night Hotels 1-800-364-6176 ID #1000007642
Days Inn 1-800-364-6176 ID #1000007642
Ramada Worldwide 1-800-364-6176 ID #1000007642
Super 8 1-800-364-6176 ID #1000007642
Wingate 1-800-364-6176 ID#1000007642
Baymont Inns & Suites 1-800-364-6176 ID #1000007642
Hawthorn Suites 1-800-364-6176 ID #1000007642
Microtel Inns & Suites 1-800-364-6176 ID #1000007642
Howard Johnson 1-800-364-6176 ID #1000007642
Travelodge 1-800-364-6176 ID#1000007642
Knights Inn 1-800-364-6176 ID #1000007642
Terms and Conditions: *“Best Available Rate” is defined as the best, non-qualified,
unrestricted, publicly available rate on the brand sites for the hotel, date and
accommodations requested. The discount for some properties may be less than
20% off Best Available Rate. Certain restrictions may apply. To redeem this offer,
click our URL link on Organization’s website or call the phone number above and
give ID at the time of reservation. Offer not valid if hotel is called directly, caller
must use toll free numbers listed above. Advanced reservations are required.
Offer is subject to availability at participating locations and some blackout dates
may apply. Offer cannot be combined with any other discounts, offers, group
rates, or special promotions. Discounted rates vary by location and time of year.
Offer is void where prohibited by law and has no cash value. Planet Hollywood
is not a current participant in the member benefit program.
Up to 20% Off on Hotels
Good Sam Platinum Roadside Assistance Members get discounts
of up to 20% off Best Available Rate* at all 14 participating
Wyndham Hotel Group brands and over 7,300 hotels worldwide.
Each hotel offers different savings off the non-discounted
room rate when a Member or Associate makes an advance reservation.
Availability of special discounted rates varies based on
room availability and the terms set by the individual participating
chains and their properties.
To receive these special rates, call the toll-free number, identify
yourself as a Good Sam Platinum Roadside Assistance Member
and give the reservation agent the Hotel Savings Network ID number
listed or conveniently book yourself using our link for all hotel
brands: wyndhamhotelgroup.com/?corporate_id=1000007642
16
Service LIMITATIONS
The Good Sam Platinum Roadside Assistance program does not
service or offer reimbursement for the cost of parts (including
keys), fuel or labor for repairs or installation of replacement parts.
Other exclusions include expenses resulting from calls from cellular
phones, storage charges, delays or displacement, or clean-up.
Unless expressly listed in this benefit brochure, expenses incurred
for hotels, meals, campgrounds, car rentals, taxi fare or airfare
while your vehicle is disabled or being repaired are not included.
Vehicles NOT COVERED by the Good Sam Platinum
ROADSIDE ASSISTANCE program include but are
not limited to:
• S tolen, vandalized, or impounded vehicles.
• U tility trailers of any type being used for non-recreational
purposes, animal trailers and vehicles used to transport
show animals.
• V ehicles located outside the United States, Canada, Puerto
Rico, U.S. Virgin Islands and Mexico.
• V ehicles in a repair facility, off-road area*, sand beach
area, or any unattended, unlicensed, or abandoned vehicles.
• C ommercial/business vehicles and trailers (including but
not limited to limousines), vehicles specifically designed for
commercial or business purposes. Vehicles licensed commercially
or in a business name.
• Any personal vehicle(s) used for any type of
commercial/business purpose(s) or for any other
non-recreational purpose(s).
* An off-road area is defined as an area OFF of any of the following: hard-packed
or graded dirt public road, paved street, driveway, parking lot, highway,
freeway, expressway or adjacent shoulder.
No benefits or services are provided:
• A s a result of acts of God or nature (e.g.,floods,
hurricanes, tornadoes, earthquakes), fire, vandalism,
and snow removal.
• For vehicles with pre-existing mechanical disablement
conditions.
For each disablement event under this agreement for which
member is entitled to towing services, member is entitled to a
maximum of two hours of either Towing Preparation Services or
Recovery Services. Towing Preparation Services include any of the
following services: winch-out, extrication services and preparation
for towing. Recovery Services include winch-out or extrication services
to allow the vehicle to proceed safely under its own power.
However, if disablement is caused solely by an accumulation
of snow by any means, the member will not be entitled to any
Towing Preparation Services or Recovery Services in regard to
such disablement.
17
Important Notes
This brochure is intended to supersede any and all brochures
or other advertising material previously issued pertaining to this
motor club program, and such brochures and other advertising
material are null and void. The provisions of this brochure are
effective as of the initial date of your membership. However,
the Good Sam Roadside Assistance program benefits, services,
prices, policies and procedures are subject to change without
notice by posting them on the program website at www.
GoodSamRoadside.com/MBBS, and such changes shall be effective
for the Member upon earlier of either the date of your next
renewal of membership or the membership anniversary, at which
time the amended brochure with those changes will be provided
to the Member. Further, if any law in any State makes any of the
provisions herein unlawful, those provisions shall not apply to
those residents in that State. At their discretion, law enforcement
officers may radio for a non-program emergency service provider.
If this happens, please call for reimbursement information. Towing
or disablement service charges may also be eligible for reimbursement
when a law enforcement officer requests those services from
a non-program provider in the event that a Member’s vehicle
breaks down on a limited access or toll road. All claims must be
submitted with original paid receipt and letter of explanation within
90 days of the incident for consideration of reimbursement. To
receive the services provided under this program, Members and
Associates must call our toll-free phone number: 1-800-586-7400.
Only active members are eligible for benefits. Fees for services
obtained independently of the Good Sam Roadside Assistance
program will not be reimbursed unless specifically provided for
in this brochure. A request for reimbursement will only be considered
so long as it is provided for in this brochure. Note: Fees
for services that Members or Associates hire on their own are not
reimbursable.
Membership is continuous and will be automatically renewed to
your credit card or invoiced to your address at the then current
rate in effect.
18
Membership and
Cancellation Policy 3, 4, 5
Membership is subject to cancellation by either party at any time
for any reason, upon written notification. The cancellation of a
membership includes the Member, Associates, Extended Family
Members and all other individuals eligible for benefits under the
membership. All benefits will cease when the membership expires
or either party cancels. Should either party cancel, the Member
will receive a prorated refund for the unused portion of his/her
membership term, without any deductions.
3 Special Notice for Wisconsin Residents Only: Notice of non-renewal is mailed 60 days
prior to the date of expiration; the club will not cancel a membership of 60 or more days
and less than one year after the start of a membership unless the member has materially
breached the terms of the Membership Benefit Brochure; cancellation becomes effective
10 days after the first class mailing of written notice to the other’s address.
4 Special Notice for Utah Residents Only: Members who reside in the State of Utah are
entitled to receive any of the roadside assistance services provided in this Member
Benefit Brochure up to a maximum of four (4) times per membership year. If the member
requests roadside assistance services more than four (4) times in a membership year, he
will continue to receive assistance during that membership year, but any costs associated
with those additional services will be at the member’s expense, payable at the scene of
disablement at prevailing commercial rates. This motor club reserves the right to not renew
any membership pursuant to the provisions and procedure mandated by the laws of the
State of Utah. Notwithstanding any provision herein to the contrary, the membership may
only be canceled in accordance with the laws of the State of Utah. The law regarding
cancellation (Utah Code 31A-21-303) can be found at http://www.le.utah.gov/code/
TITLE31A/htm/31A21_030300.htm.
5 For members residing in Montana only: Pursuant to MCA 61-12-301(12) and MCA 61-12-
309, this brochure constitutes a “service contract” and upon purchase of membership, the
member agrees and acknowledges the following: (1) this “service contract” is deemed to
have been signed by the member and motor club; and (2) the member and motor club
have each received a copy of this fully executed “service contract.”
Notes:
19
Notes:
For RV Tech Assistance Hotline:
Call 1-800-445-4457
To submit claims:
Call 1-800-865-6899 for instructions
For Emergency Medical Referral Services:
Call 1-877-565-2542
For general inquiries, change of address, etc.:
Good Sam Platinum Roadside Assistance
P.O. Box 6888, Englewood, CO 80155-6888
To pay membership dues:
Good Sam Platinum Roadside Assistance
Affinity Road & Travel Club, LLC and
Americas Road & Travel Club, Inc.
P.O. Box 6903, Englewood, CO 80155-6903
Alternate office addresses:
In Wyoming:
1720 Carey Ave., Cheyenne, WY 82001
For customer service or information: Call 1-800-865-6899
In Wisconsin:
8040 Excelsior Dr., Suite 200, Madison, WI 53717
For customer service or information: Call 1-800-865-6899
In Nevada:
311 South Division Street, Carson City, NV 89703
For customer service or information: Call 1-800-865-6899
In Louisiana:
5615 Corporate Blvd., Suite 400-B, Baton Rouge, LA 70808
For customer service or information: Call 1-800-865-6899
Quick Reference Guide
For 24-hour emergency Roadside Assistance
dispatch in the U.S., Canada, Puerto Rico
and U.S. Virgin Islands:
Call 1-800-586-7400
For 24-hour emergency Roadside
Assistance dispatch in Mexico:
Call 001-866-456-0969
For speech and hearing impaired:
Call 1-877-251-2221
For customer service or information:
Call 1-800-865-6899
24 hours a day/7 days a week
Money-Back Guarantee
You must be satisfied with this Good Sam Platinum
Roadside Assistance or you can cancel within 30 days
of joining to get a complete refund of your paid dues.
GRA31137 B - 0414
Benefits and services provided by Americas Road & Travel Club, Inc. for
Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity
Road & Travel Club, LLC for Members residing in all other States.
FORM 6B-2014