Frequently Asked Questions

Q:

What is Good Sam Roadside Assistance?

A:

Good Sam Roadside Assistance is a program that keeps RVs and family vehicles protected in the case of roadside breakdowns. Established in 1984, Good Sam Roadside Assistance has handled nearly two million roadside breakdowns. Designed with RVers in mind, Good Sam Roadside Assistance gets you the right tow truck for the size of your rig. Benefits include help should you have a tire blowout, need towing, run out of fuel, lock your keys in your vehicle, or experience any other disablement.

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Q:

How is Good Sam Roadside Assistance different than ordinary road service?

A:

Although Good Sam Roadside Assistance handles all types of vehicles, our RV service is unparalleled – there's simply no substitute for the right tools when you're in need of roadside assistance. We work with the best, most efficient and professional RV towing (motorhome towing, fifth wheel towing, travel trailer towing, etc.) and repair companies.

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Q:

How much of a tow will Good Sam Roadside Assistance pay for?

A:

Unlike roadside assistance providers who have mileage restrictions on what they pay for a tow, Good Sam Roadside Assistance offers unlimited towing to the nearest service provider.

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Q:

Who is protected under the Good Sam Roadside Assistance program?

A:

The Good Sam Roadside Assistance not only covers you the member, it also covers your spouse/domestic partner and dependent children free of charge. Other roadside assistance providers may charge $25-65 per additional driver. (Dependent children are 25 or younger, living at home or attending college).

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Q:

How do I get help when my vehicle is disabled?

A:

Getting help during a roadside emergency is as easy as A, B, C!

  • Simply call our toll-free roadside assistance number located on the back of your Good Sam Roadside Assistance membership card.
  • We may be able to identify your location using our Caller Locator technology with your permission. Otherwise, please describe your location and vehicle – Knowing which road you are on and the nearest cross street as well as telling us the make, model and color of your vehicle will be helpful.
  • Describe your situation to one of our RV Certified dispatch representatives, all of whom are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. Explain the vehicle's problem so we can send the proper equipment to assist you.
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Q:

As a member, do I have to pay for the service and then submit a receipt for reimbursement?

A:

All services are prepaid by Good Sam Roadside Assistance so you don't have to pay and deal with reimbursement forms.

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Q:

How long will it take for Good Sam Roadside Assistance dispatch to arrive?

A:

Roadside Assistance averages 45-60 minutes to arrive. However, when you call for roadside service, a service representative will be able to give you an accurate estimated time of arrival.

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Q:

What towing service would you call in my area?

A:

Good Sam Roadside Assistance has a network of over 40,000 service and repair facilities across the U.S. and Canada to provide towing and roadside services. The selected tow provider is chosen based on how close they are to your location, if they have the proper equipment for your particular vehicle and their availability for a timely dispatch.

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Q:

Am I protected in Mexico and Canada?

A:

Yes. Good Sam Roadside Assistance provides sign-and-drive coverage throughout North America, including Alaska, Canada and Hawaii. You're also covered in Mexico, Puerto Rico, and the U.S. Virgin Islands, where we provide roadside emergency services up to a maximum of $1,000 per one-year term of membership.

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Q:

I own a fifth wheel trailer and truck. If my truck breaks down, does Good Sam Roadside Assistance pay to tow the truck and travel trailer?

A:

Yes! While other roadside assistance providers may not cover specialized services like fifth wheel towing, Good Sam Roadside Assistance covers the cost to tow both vehicles to the nearest capable professional service center. If the repairs on your truck are serious enough that they will take several days to complete, Good Sam Roadside Assistance will pay to have your travel trailer taken to a safe location, such as the nearest campground while you wait.

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Q:

What is Trip Interruption Assistance?

A:

Trip Interruption Assistance is a reimbursement benefit when your vehicle is unable to be driven or towed for more than 24 hours as a result of a collision with another vehicle. For a maximum of ten consecutive days, you can receive reimbursement for up to $200 per day; that's $1,200 back in your pocket. Trip Interruption Assistance is only available if the vehicle isn't considered a total loss by your insurance carrier.

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Q:

What is Emergency Medical Referral Service?

A:

Good Sam Roadside Assistance offers Emergency Medical Referral Service to assist you with a personal or medical emergency associated with an accident or illnes while you're on the road. We will help locate legal, medical, or dental help, assist in the replacement of lost prescriptions, or assist in making travel arrangements.

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Q:

What is RV Concierge Service?

A:

To better enjoy your travels, we provide access to a live concierge agent who will assist you in: finding alternate transportation, helping to locate lodging (including campgrounds), and offering suggestions for the nearest restaurants.

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Q:

Do you have a mobile app?

A:

Good Sam Roadside Assistance has made it even easier for members to request assistance with the Good Sam Roadside Assistance Mobile App. With the touch of a button, you can request roadside assistance ... anytime, anywhere.

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Q:

Where can I find a brochure with all the benefits and stipulations of each plan?

A:

You can find member benefit brochures here for each Good Sam Roadside Assistance plan.

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Q:

What do members think of Good Sam Roadside Assistance?

A:

Read testimonials from dozens of Good Sam Roadside Assistance members.

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Q:

Do I have to be a Good Sam Club member to have Good Sam Roadside Assistance?

A:

No, but being a Good Sam Club member will give you a $10 discount on enrollment.

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Q:

If I don't like this membership, can I get my money back?

A:

Absolutely. Within the first 30 days of your membership, you are entitled to a full refund - no questions asked. If you change your mind after that, you will be given a pro-rated refund of your membership dues - even if you have used our services.

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Q:

Who are Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc.?

A:

The leaders in the RV roadside assistance industry, Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc are fully licensed motor clubs that provide the benefits and services for the Good Sam Road Assistance program. Benefits and services provided by Americas Road & Travel Club, Inc. for members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for members residing in all other states.

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