Frequently Asked Questions

What is Good Sam Roadside Assistance?

Good Sam Roadside Assistance is a program that keeps your RV and all your family vehicles protected in the case of roadside breakdowns. Just call our toll-free number for help should you have a tire blowout, need RV towing, if you run out of fuel, lock your keys in your vehicle, or experience any other disablement. Good Sam Roadside Assistance – Great Service, Low Price, It's Just That Simple

How is Good Sam Roadside Assistance different than ordinary road service?

Although Good Sam Roadside Assistance handles all types of vehicles, our RV service is unparalleled – there's simply no substitute for the right tools when you're in need of roadside assistance. We dispatch the best, most efficient and professional RV towing (motorhome towing, fifth wheel towing, travel trailer towing, etc.) and repair companies in the U.S. and Canada to ensure that your vehicles are handled properly and safely.

Who is protected under the Good Sam Roadside Assistance program?

The Good Sam Roadside Assistance member, the member's spouse or domestic partner, and any dependent children 25 or younger living at home or attending college.

How long will it take for Good Sam Roadside Assistance dispatch to arrive?

Roadside Assistance averages between 45 - 60 minutes to arrive. However, when you call for roadside service, a service representative will be able to give you an accurate estimated time of arrival. Good Sam Roadside Assistance provides quality, on-time service when you need it most.*

How do I get help when my vehicle is disabled?

Getting help during a roadside emergency is as easy as A, B, C!

• Simply call our toll-free roadside assistance number located on the back of your Good Sam Roadside Assistance membership card.
• We may be able to identify your location using our Caller Locator technology with your permission. Otherwise, please describe your location and vehicle – Knowing which road you are on and the nearest cross street as well as telling us the make, model and color of your vehicle will be helpful.
• Describe your situation to one of our RV Certified dispatch representatives, all of whom are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. Explain the vehicle's problem so we can send the proper equipment to assist you.

Am I protected in Mexico and Canada?

Yes. Good Sam Roadside Assistance provides sign-and-drive coverage throughout North America, including Alaska, Canada and Hawaii. You’re also covered in Mexico, Puerto Rico, and the U.S. Virgin Islands, where we provide roadside emergency services up to a maximum of $1,000 per one-year term of membership.

As a member, do I have to pay for the service and then submit a receipt for reimbursement?

Good Sam Roadside Assistance is not a reimbursement program. All services are prepaid so you don't have to deal with forms or red tape. In Mexico, Puerto Rico and the U.S. Virgin Islands, Good Sam Roadside Assistance provides towing and roadside dispatch for disablement services rendered up to a maximum of $1,000 for any one-year term of membership.

What towing service would you call in my area?

Good Sam Roadside Assistance has a network of over 40,000 service and repair facilities across the U.S. and Canada to provide RV towing and roadside services. The tow provider closest to the member, with the proper equipment and who is first available for a timely dispatch, would be called to provide service to your breakdown location.

I own a fifth wheel trailer and truck. If my truck breaks down, does Good Sam Roadside Assistance pay to tow the truck and travel trailer?

Yes! While other emergency roadside service providers may not cover specialized services like fifth wheel towing, Good Sam Roadside Assistance includes the cost to tow both vehicles to the nearest professional service center that is capable and willing to repair your vehicle. If the repairs on your truck are serious enough that they will take several days to complete, Good Sam Roadside Assistance will pay to have your travel trailer taken to a safe location, such as the nearest campground while you wait.

If I don't like this membership, can I get my money back?

Absolutely. Within the first 30 days of your membership, you are entitled to a full refund - no questions asked. If you change your mind after that, you will be given a pro-rated refund of your membership dues - even if you have used our services.

Who are Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc.?

The leaders in the RV roadside assistance industry, Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc are fully licensed Motor Clubs that provide the benefits and services for the Good Sam Road Assistance program. Benefits and services provided by Americas Road & Travel Club, Inc. for Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for Members residing in all other States.